Return Material Authorization Request

Service or repair your Flightcom product.

For product repair or replacement, call 503-684-6647 Monday-Friday from 6:30am – 5:00pm Pacific Time.

You may also use our online form to begin the process. Once you complete and submit the form, a Flightcom service representative will contact you to issue your RMA number.

DOWNLOADABLE RMA FORMS

General Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and including UPS Ground return shipping.
Product Flat rate repair price Replacement price Notes
Denali
D90ANR $145.00 $425.00
D50ANR $145.00 $339.00
D30MPH/ D30SP $130.00 $254.00
Venture
V90ANR $145.00 $375.00
V90SP $130.00 $200.00
V90MPH $130.00 $230.00
V70SP $130.00 $155.00
V50ANR $145.00 $260.00
V50SP $130.00 $119.00
V50MPH $130.00 $157.00
V30SP N/A $100.00 Replacement Only
Classic Headsets
Classic ANR $145.00 $290.00
5DX $130.00 $140.00
4DLX N/A $100.00 Replacement Only
4DX N/A $85.00 Replacement Only
4LX N/A $100.00 Replacement Only
F-20 N/A $85.00 Replacement Only
Intercoms
403 $100.00
403MC $100.00
403LSA $100.00
IIsx $100.00
Prices effective 1/1/2013
Commercial Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and include UPS Ground return shipping.
Equipment model and description* Description Flat Rate Repair Price
Wired Ground Support
FH/UH701 701 Headset, 4 ft cord $125.00
FH/UH702 702 Headset, 10 ft cord $125.00
FH/UH703 703 Headset, single dome 4 ft cord $125.00
FH/UH704 704 Headset, 4 ft cord $125.00
4GX 4GX Headset $150.00
Wireless Ground Support
FL-601 Red, radio transmit $160.00
FL-602 Black, intercom only $160.00
FL-501 Single-user Base Station $160.00
FL-504 Multi-user Base Station $160.00
FL-801 Com Hub $250.00
Intercoms
710 710 Intercom $100.00
*For models not shown, contact Customer Support for current service/support options.
:
Military Aviation Product Repair
Prepair, flat-rate, out-of-warranty repairs. All prices are per piece and include return shipping via UPS Ground.
Product Description Rate Per Piece
Wired Ground Support
E-13 ANR E-13 Active Noise Reduction $235.00
E-13 E-13 Passive $115.00
Wireless
FLM-WHM10 Behind-head, Programmable push-to-talk $160.00
FLM-WHM15 Behind-head, Programmable 3-way toggle $160.00
FLM-WHM20 Over-head, Programmable push-to-talk $160.00
FLM-WHM25 Over-head, 3-way toggle switch $160.00
FLM-WHM20M Over-head, 3-way toggle switch w/mush mouth $160.00
FLM-BSM1 Single-user Base Station $160.00
FLM-BSM4 Multi-user Base Station $160.00
FLM-PBS4 4-person ComHub $250.00
FLM-PBS41 4+1-person ComHub $250.00
FLM-PBS41AC 4+1-person Aircraft ComHub $250.00
Intercoms
FLM-CSM41 4-user radio transmit intercom $100.00

Return Material Authorization (RMA) Conditions

  1. Product sent without a visible RMA number on the packaging or sent via COD will be refused.
  2. We suggest prepayment to expedite turnaround time.
  3. At our discretion we may swap your product with factory refurbished or new product.
  4. If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
  5. Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
  6. Custom and Special product has a 90-day warranty.
  7. Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
    • Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
    • UPS Ground return shipping included within the United States.
    • Returns or repairs are considered abandoned if we don’t hear back from you within 14 calendar days after our last attempt to contact you, and product will be sent back unrepaired at your expense.
    • All out of warranty repairs will have a 90-day warranty on the repaired part(s) only.
    • Prepayment is required for us to process all non-warranty, flat-rate repairs. Include a valid credit card, check, or purchase order number information with your equipment.
    • Flat-rate repairs sent in without prepayment will be returned to the customer unrepaired at the customer’s expense.
+ GA Products
General Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and including UPS Ground return shipping.
Product Flat rate repair price Replacement price Notes
Denali
D90ANR $145.00 $425.00
D50ANR $145.00 $339.00
D30MPH/ D30SP $130.00 $254.00
Venture
V90ANR $145.00 $375.00
V90SP $130.00 $200.00
V90MPH $130.00 $230.00
V70SP $130.00 $155.00
V50ANR $145.00 $260.00
V50SP $130.00 $119.00
V50MPH $130.00 $157.00
V30SP N/A $100.00 Replacement Only
Classic Headsets
Classic ANR $145.00 $290.00
5DX $130.00 $140.00
4DLX N/A $100.00 Replacement Only
4DX N/A $85.00 Replacement Only
4LX N/A $100.00 Replacement Only
F-20 N/A $85.00 Replacement Only
Intercoms
403 $100.00
403MC $100.00
403LSA $100.00
IIsx $100.00
Prices effective 1/1/2013
+ Ground Support Products
Commercial Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and include UPS Ground return shipping.
Equipment model and description* Description Flat Rate Repair Price
Wired Ground Support
FH/UH701 701 Headset, 4 ft cord $125.00
FH/UH702 702 Headset, 10 ft cord $125.00
FH/UH703 703 Headset, single dome 4 ft cord $125.00
FH/UH704 704 Headset, 4 ft cord $125.00
4GX 4GX Headset $150.00
Wireless Ground Support
FL-601 Red, radio transmit $160.00
FL-602 Black, intercom only $160.00
FL-501 Single-user Base Station $160.00
FL-504 Multi-user Base Station $160.00
FL-801 Com Hub $250.00
Intercoms
710 710 Intercom $100.00
*For models not shown, contact Customer Support for current service/support options.
:
+ Military Products
Military Aviation Product Repair
Prepair, flat-rate, out-of-warranty repairs. All prices are per piece and include return shipping via UPS Ground.
Product Description Rate Per Piece
Wired Ground Support
E-13 ANR E-13 Active Noise Reduction $235.00
E-13 E-13 Passive $115.00
Wireless
FLM-WHM10 Behind-head, Programmable push-to-talk $160.00
FLM-WHM15 Behind-head, Programmable 3-way toggle $160.00
FLM-WHM20 Over-head, Programmable push-to-talk $160.00
FLM-WHM25 Over-head, 3-way toggle switch $160.00
FLM-WHM20M Over-head, 3-way toggle switch w/mush mouth $160.00
FLM-BSM1 Single-user Base Station $160.00
FLM-BSM4 Multi-user Base Station $160.00
FLM-PBS4 4-person ComHub $250.00
FLM-PBS41 4+1-person ComHub $250.00
FLM-PBS41AC 4+1-person Aircraft ComHub $250.00
Intercoms
FLM-CSM41 4-user radio transmit intercom $100.00
+ Terms & Conditions

Return Material Authorization (RMA) Conditions

  1. Product sent without a visible RMA number on the packaging or sent via COD will be refused.
  2. We suggest prepayment to expedite turnaround time.
  3. At our discretion we may swap your product with factory refurbished or new product.
  4. If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
  5. Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
  6. Custom and Special product has a 90-day warranty.
  7. Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
    • Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
    • UPS Ground return shipping included within the United States.
    • Returns or repairs are considered abandoned if we don’t hear back from you within 14 calendar days after our last attempt to contact you, and product will be sent back unrepaired at your expense.
    • All out of warranty repairs will have a 90-day warranty on the repaired part(s) only.
    • Prepayment is required for us to process all non-warranty, flat-rate repairs. Include a valid credit card, check, or purchase order number information with your equipment.
    • Flat-rate repairs sent in without prepayment will be returned to the customer unrepaired at the customer’s expense.

Request a Return Material Authorization Number: