Return Material Authorization Request
Service or repair your Flightcom product.
For product repair or replacement, call 800-432-4342 Monday-Friday from 6:00 a.m. – 5:00 p.m. Pacific Time.
You may also use our online form to begin the process. Once you complete and submit the form, a Flightcom service representative will contact you to issue your RMA number.
Complete and submit the form for your product:
General Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and including UPS Ground return shipping.
| Product | Flat rate repair price | Replacement price | Notes |
|---|---|---|---|
| Denali | |||
| D90ANR | $145.00 | $425.00 | |
| D50ANR | $145.00 | $339.00 | |
| D30MPH/ D30SP | $130.00 | $254.00 | |
| Venture | |||
| V90ANR | $145.00 | $375.00 | |
| V90SP | $130.00 | $200.00 | |
| V90MPH | $130.00 | $230.00 | |
| V70SP | $130.00 | $155.00 | |
| V50ANR | $145.00 | $260.00 |
Commercial Aviation Product Repair
Prepaid, flat-rate, out-of-warranty repairs. All prices are per piece and include UPS Ground return shipping.
| Equipment model and description* | Description | Flat Rate Repair Price |
|---|---|---|
| Wired Ground Support | ||
| FH/UH701 | 701 Headset, 4 ft cord | $125.00 |
| FH/UH702 | 702 Headset, 10 ft cord | $125.00 |
| FH/UH703 | 703 Headset, single dome 4 ft cord | $125.00 |
| FH/UH704 | 704 Headset, 4 ft cord | $125.00 |
| 4GX | 4GX Headset | $150.00 |
| Wireless Ground Support | ||
| FL-601 | Red, radio transmit | $160.00 |
| FL-602 | Black, intercom only | $160.00 |
| FL-501 | Single-user Base Station | $160.00 |
:
Military Aviation Product Repair
Prepair, flat-rate, out-of-warranty repairs. All prices are per piece and include return shipping via UPS Ground.
| Product | Description | Rate Per Piece |
|---|---|---|
| Wired Ground Support | ||
| E-13 ANR | E-13 Active Noise Reduction | $235.00 |
| E-13 | E-13 Passive | $115.00 |
| Wireless | ||
| FLM-WHM10 | Behind-head, Programmable push-to-talk | $160.00 |
| FLM-WHM15 | Behind-head, Programmable 3-way toggle | $160.00 |
| FLM-WHM20 | Over-head, Programmable push-to-talk | $160.00 |
| FLM-WHM25 | Over-head, 3-way toggle switch | $160.00 |
| FLM-WHM20M | Over-head, 3-way toggle switch w/mush mouth | $160.00 |
| FLM-BSM1 | Single-user Base Station | $160.00 |
Return Material Authorization (RMA) Conditions
- Product sent without a visible RMA number on the packaging or sent via COD will be refused.
- We suggest prepayment to expedite turnaround time.
- At our discretion we may swap your product with factory refurbished or new product.
- If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
- Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
- Custom and Special product has a 90-day warranty.
- Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
- Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
- UPS Ground return shipping included within the United States.
- Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
- All out of warranty repairs will have a 90-day warranty on the repaired part(s) only.
- Prepayment is required for us to process all non-warranty, flat-rate repairs. Include a valid credit card, check, or purchase order number information with your equipment.
- Flat-rate repairs sent in without prepayment will be returned to the customer unrepaired at the customer’s expense.
- Fillable PDF Forms
-
Complete and submit the form for your product:
- GA Products
-
General Aviation Product RepairPrepaid, flat-rate, out-of-warranty repairs. All prices are per piece and including UPS Ground return shipping.
Product Flat rate repair price Replacement price Notes Denali D90ANR $145.00 $425.00 D50ANR $145.00 $339.00 D30MPH/ D30SP $130.00 $254.00 Venture V90ANR $145.00 $375.00 V90SP $130.00 $200.00 V90MPH $130.00 $230.00 V70SP $130.00 $155.00 V50ANR $145.00 $260.00 - Ground Support Products
-
Commercial Aviation Product RepairPrepaid, flat-rate, out-of-warranty repairs. All prices are per piece and include UPS Ground return shipping.
Equipment model and description* Description Flat Rate Repair Price Wired Ground Support FH/UH701 701 Headset, 4 ft cord $125.00 FH/UH702 702 Headset, 10 ft cord $125.00 FH/UH703 703 Headset, single dome 4 ft cord $125.00 FH/UH704 704 Headset, 4 ft cord $125.00 4GX 4GX Headset $150.00 Wireless Ground Support FL-601 Red, radio transmit $160.00 FL-602 Black, intercom only $160.00 FL-501 Single-user Base Station $160.00 : - Military Products
-
Military Aviation Product RepairPrepair, flat-rate, out-of-warranty repairs. All prices are per piece and include return shipping via UPS Ground.
Product Description Rate Per Piece Wired Ground Support E-13 ANR E-13 Active Noise Reduction $235.00 E-13 E-13 Passive $115.00 Wireless FLM-WHM10 Behind-head, Programmable push-to-talk $160.00 FLM-WHM15 Behind-head, Programmable 3-way toggle $160.00 FLM-WHM20 Over-head, Programmable push-to-talk $160.00 FLM-WHM25 Over-head, 3-way toggle switch $160.00 FLM-WHM20M Over-head, 3-way toggle switch w/mush mouth $160.00 FLM-BSM1 Single-user Base Station $160.00 - Terms & Conditions
-
Return Material Authorization (RMA) Conditions
- Product sent without a visible RMA number on the packaging or sent via COD will be refused.
- We suggest prepayment to expedite turnaround time.
- At our discretion we may swap your product with factory refurbished or new product.
- If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
- Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
- Custom and Special product has a 90-day warranty.
- Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
- Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
- UPS Ground return shipping included within the United States.
- Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
- All out of warranty repairs will have a 90-day warranty on the repaired part(s) only.
- Prepayment is required for us to process all non-warranty, flat-rate repairs. Include a valid credit card, check, or purchase order number information with your equipment.
- Flat-rate repairs sent in without prepayment will be returned to the customer unrepaired at the customer’s expense.