Repairs
Get your equipment back up and running as quickly as possible.
Pricing, Policies, and Terms & Conditions
How To Get Your Repair Number & Return Product(s)
- Contact the Service Department to provide an authorized payment method*.
service@flightcom.net | (800) 833-4558
Please email the Service Department to pay by check or to request Net Billing Terms for PO/Invoicing. We also accept all major credit cards. Once we have your billing method on file, you will receive your Repair Number. Retain this number for any future inquiries regarding your repair. - Complete the Repair Form and email it to the Service Department.
- Ship your product(s) and Repair Form to the authorized service center:
SERVICE DEPARTMENT
17600 SW 65TH AVE
LAKE OSWEGO, OR 97035 USA
Technical Support
Monday – Friday 6:30 a.m. to 5:00 p.m. PST
service@flightcom.net | 800-833-4558
Visit the support page to access how-to videos and technical resources. Or contact us directly to troubleshoot with a product expert.
Repair Order Request Form
Post Repair Information
Repaired wireless equipment will be updated to the latest applicable firmware revision.
You may need to re-connect, pair, or adjust the settings of your product(s) to your desired settings after receiving your repaired product(s)
Repair And Product Warranty
- All Flat-Rate, non-warranty, repairs come with a 90-day warranty on the repaired part(s) only. If repaired part(s) fail within 90 days of the repair, we will repair or replace the repaired part(s). If repaired part(s) fail after 90 days, a new non-warranty repair will need to be requested.
- At our discretion, we may exchange your product with a factory refurbished or new product.
- Please review your product’s warranty coverage details here.
Repair Pricing
| Product | Flat rate repair price | Replacement price | Notes |
|---|---|---|---|
| Denali | |||
| D90ANR | $145.00 | $499.00 | |
| D50ANR | $145.00 | No Longer Replaceable | |
| D30MPH/ D30SP | $125.00 | $299.00 | |
| Venture | |||
| V90ANR | $145.00 | No Longer Replaceable | |
| V50ANR | $145.00 | No Longer Replaceable |
| Equipment model and description* | Description | Flat Rate Repair Price |
|---|---|---|
| Wired Ground Support | ||
| FH/UH701 | 701 Headset, 4 ft cord | $125.00 |
| FH/UH702 | 702 Headset, 10 ft cord | $125.00 |
| FH/UH703 | 703 Headset, single dome 4 ft cord | $125.00 |
| FH/UH704 | 704 Headset, 4 ft cord | $125.00 |
| Wireless Ground Support | ||
| FL611C | Wireless Tractor Headset | $175.00 |
| FL612C | Wireless Wing Walker Headset | $175.00 |
| FL643DL | Wireless Tractor Headset | $175.00 |
| ComHubs |
| Product | Description | Rate Per Piece |
|---|---|---|
| Wired Ground Support | ||
| E-13 ANR | E-13 Active Noise Reduction | $235.00 |
Return & Repair Order Conditions
- Products sent without a visible RMA number on the packaging or sent via COD will be refused.
- If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
- Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
- Custom and Special product has a 90-day warranty.
- Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
- Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
- UPS Ground return shipping included within the United States.
- Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
- All out-of-warranty repairs will have a 90-day warranty on the repaired part(s) only.
- GA Products
-
General Aviation Product RepairPrepaid, flat-rate, out-of-warranty repairs. All prices are per piece and including UPS Ground return shipping.
Product Flat rate repair price Replacement price Notes Denali D90ANR $145.00 $499.00 D50ANR $145.00 No Longer Replaceable D30MPH/ D30SP $125.00 $299.00 Venture V90ANR $145.00 No Longer Replaceable V50ANR $145.00 No Longer Replaceable - Ground Support Products
-
Commercial Aviation Product RepairPrepaid, flat-rate, out-of-warranty repairs. All prices are per piece and include UPS Ground return shipping.
Equipment model and description* Description Flat Rate Repair Price Wired Ground Support FH/UH701 701 Headset, 4 ft cord $125.00 FH/UH702 702 Headset, 10 ft cord $125.00 FH/UH703 703 Headset, single dome 4 ft cord $125.00 FH/UH704 704 Headset, 4 ft cord $125.00 Wireless Ground Support FL611C Wireless Tractor Headset $175.00 FL612C Wireless Wing Walker Headset $175.00 FL643DL Wireless Tractor Headset $175.00 ComHubs - Military Products
-
Military Aviation Product RepairPrepair, flat-rate, out-of-warranty repairs. All prices are per piece and include return shipping via UPS Ground.
Product Description Rate Per Piece Wired Ground Support E-13 ANR E-13 Active Noise Reduction $235.00 - Terms & Conditions
-
Return & Repair Order Conditions
- Products sent without a visible RMA number on the packaging or sent via COD will be refused.
- If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
- Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our web site, or contact us for details.
- Custom and Special product has a 90-day warranty.
- Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
- Flightcom will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
- UPS Ground return shipping included within the United States.
- Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
- All out-of-warranty repairs will have a 90-day warranty on the repaired part(s) only.
Non-Repairable Product
Non-repairable products include products with water damage due to incorrect use or storage, intentional damage, damage due to improper use, products exposed to hazardous materials and/or substances, unauthorized repairs or modifications, or any product damage that would be considered beyond-repair.
Non-repairable products also include accessories, consumables, legacy and obsolete products, as well as unavailable parts. For available resources on legacy products, please see the legacy product section on the support page.
If a product is non-repairable, please contact your sales representative to acquire a replacement. Any non-repairable product shipped to us will be returned to the sender, or we can dispose of it at our service center on your behalf.
* NOTE: An authorized payment method on file is required prior to issuing the Repair Number, and will be collected via a secure payment link. Product(s) we receive without payment method or Repair Number will be held, un-repaired, until payment is received. If no payment is received, your products will be shipped back to you, unrepaired.
States currently required to collect and remit sales/use tax: CA, CO, GA, IA, IL, KY, MA, MI, MO, MN, NC, NE, OH, SD, TN, TX, UT, WA, WI.
Sales tax is charged in any state where we maintain an office. Sales tax is charged on total merchandise and repairs, and applicable shipping costs.