Privacy Notice

Our Privacy Notice was updated on October 24, 2018.

Flightcom Corporation (collectively “we” and “us”) offers products (“Products”) including wireless communications solutions; services (“Services”) including consultation, customer support, and technical service; as well as websites (“Websites”) including the site located at flightcom.net.

Your privacy is important to us. As part of our commitment to quality, we’ve developed a Privacy Notice that describes how we collect, use, disclose, transfer, and store information.

Please take a moment to familiarize yourself with the Privacy Notice and contact us if you have any questions.

ABOUT PERSONAL INFORMATION

What Information We Collect

We gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”). The types of information we collect from you may include:

  • Name
  • Job title
  • Organization
  • Postal, shipping, and physical addresses such as street address, region, and country
  • Email address
  • IP address
  • Phone number
  • Payment information

We may also collect other information you choose to provide us or upload to our systems in connection with our Products and Services.

Information You Provide to Us

Websites

We may collect any Personal Information that you choose to send to us or provide to us, for example, using our “Request a Demo” (or similar) online form. If you contact us through our Websites, we will keep a record of our correspondence.

Events

We may collect any Personal Information that you choose to provide us at an event, for example when you share your business card at our event booth. If you contact us at an event, we will keep a record of our interaction. We may collect Personal Information from third-parties such as the organizer or host of an event. If you contact us at an event, we may request your contact information from the event organizer.

Services

When setting up a new user within our online store and portal websites, we collect Personal Information such as name and email address in order to provide you with the Products and Services you request.

Information We Automatically Collect

Websites

When you visit our Websites, we collect certain information related to your device such as:

  • IP address
  • Device manufacturer and model
  • Browser name and version
  • Referring website (where you arrived from)
  • Pages visited within our Websites
  • Time of day your device visited our Websites
  • Information collected by cookies and other similar technologies

For further information, please read the section “Cookies And Other Tracking Technologies” and our Cookie Notice.

Do Not Track Disclosures

Laws in states such California and Delaware require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. We adhere to the standards set out in this Privacy Notice and do not monitor or respond to Do Not Track browser requests.

How We Use Information

We use information we collect in a variety of ways.

Websites

We will use the information we collect via our Websites:

  • To administer our Websites, including data analysis, troubleshooting, and testing in order to improve technical performance and as part of our efforts to secure our Websites
  • To promote, market and advertise our Products and Services to you
  • To identify trends in order to improve the effectiveness of our marketing and advertising
  • To identify trends in order to improve the quality of our Products, Services, and internal operations.
  • And for purposes made clear to you at the time you submitted your Personal Information, such as to fulfill your request for information, consultation, demonstration, services, support, and access to our intellectual property including white papers.

Our use of your Personal Information collected via our Websites may be based on our legitimate interest to ensure network and information security; or based on your consent to marketing.

Events

We will use the information we collect at Events:

  • To promote, market and advertise our Products and Services to you
  • To identify trends in order to improve the effectiveness of our marketing and advertising
  • To identify trends in order to improve the quality of our Products, Services, and internal operations.
  • And for purposes made clear to you at the time you provided your Personal Information, such as to fulfill your request for information, consultation, demonstration, services, support, and access to our intellectual property including white papers.

Our use of your Personal Information collected at Events is based on your consent to direct marketing.

Services

We will use the information we collect from you in connection with the Services we provide, including:

  • To provide, operate, and maintain the Services
  • To receive, process, and complete transactions including sending related information such as notifications, confirmations, and invoices.
  • To manage your use of the Services, respond to questions, and provide customer support and technical support
  • To send you communications such as alerts, updates, security notifications, and administrative information
  • To identify trends in order to improve the quality of our Products, Services, and internal operations.
  • To investigate and prevent fraudulent activities, unauthorized access to Services, or otherwise illegal activities
  • And for any other purposes of which we notify you

Our use of your Personal Information collected while providing Services are based on the agreement you enter when accessing the Services.

Automated Decision-Making and Profiling

We do not use automated decision-making technologies.

We will use the information we collect from you to create a comprehensive profile of you over time. For example, if you provide us your name and email address through our website, and subsequently provide your mailing address during a phone call, then we will associate that information into a single profile.

How We Use Customers’ Information

If you are a customer, your rights as a data subject — including your right to access, rectification, erasure, processing restriction, portability, and objection — are governed by the agreement when accessing our Products and Services.

How We Share Information

We do not rent or sell your Personal Information to anyone.

We may share and disclose your information and/or Personal Information to third-parties in order to:

  • Verify the accuracy of the information you have provided to us
  • Market our Products and Services to you
  • Process your payment as part of a purchase transaction
  • Provide Services you have requested, such as customer support
  • Identify trends in order to improve the effectiveness of our marketing and advertising
  • And to identify trends in order to improve the quality of our Products, Services, and internal operations.

Third-Party Service Providers

We may share your information with third-parties such as vendors, consultants and other service providers under agreement to perform tasks on our behalf that include data processing. These third-parties may include payment processing providers (e.g., PayPal), data analysis providers (e.g., Google Analytics), CRM service providers (e.g., Oracle), email service providers (e.g., Salesforce), postal mail and shipping providers (e.g., FedEx) and others.

Related Companies

We may also share your personal data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Notice.

Changes of Control

In the event of a reorganization, merger, sale, going out of business, bankruptcy, or other change of control, we may transfer any and all personal information to the relevant third parties.

Protecting Ourselves and Others

We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of our organization, our employees, and/or others.

Law Enforcement and National Security

Under certain circumstances it may be necessary to disclose your personal information including by law, court order, legal process, litigation, and in response to requests from public and governmental authorities within or outside your country of residence. We may also disclose your personal information if we determine disclosure is necessary or appropriate for the purposes of national security, law enforcement, or other issues of public importance.

Where We Send Information

We may transfer your data outside your region for processing.

Our first-party processing activities occur in the United States of America. We may also, use third-party processors located outside your region.

ABOUT DATA PROTECTION

How We Protect Information

We prevent unauthorized access, use, disclosure, disruption, modification, inspection, recording, and destruction of information through various information security (InfoSec) practices.

ABOUT PRIVACY RIGHTS

Your Privacy Rights

You can always choose not to disclose information to us. Some information may be required in order to access and use our Products and Services. By choosing not to disclose information, certain features of our Products and Services may not perform as expected.

How to Exercise Your Rights

Marketing Communications

You can opt-out of receiving certain promotional and marketing communications (“Marketing Communications”) from us at any time by using the “unsubscribe” link provided in email communications we send you.

If you opt-out of Marketing Communications but are a customer or we have a legal obligation to you, we will continue to send you administrative communications such as confirmations and notifications.

Cookies & Other Similar Technologies

A cookie is a small piece of data (text file). When you visited a website, it can ask your browser to store a cookie in order to remember information about you.

Cookies set by this website are called first-party cookies. We also use third-party cookies—cookies from another domain than this website—to provide enhanced features and support our advertising and marketing efforts.

Specifically, we use cookies and other tracking technologies to:

  • Remember your settings and preferences
  • Analyze your use of our products and services
  • Assist with our promotional and marketing efforts, including behavioral advertising

We classify the cookies we use on our website in the following categories:

  • Essentials
  • Performance Trackers
  • Feature Trackers
  • Targeting Trackers

Review our Cookie Notice for descriptions of each category and a list of the cookies we use.

SPECIALIZED TOPICS

Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to purchase our Products or Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us.

Linked Websites

For your convenience, hyperlinks may be posted on our Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on our Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy notice of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

ABOUT GOVERNANCE

Changes to Privacy Notice

We strive to continuously improve our Products and Services, including our Websites, and may change this Privacy Notice as a result. We will notify you of material changes to our Privacy Notice. For example, we may place a notice on our Websites, or send you an email if you have registered your email address with us.

Contacts

Controller Details

Flightcom Corporation
7340 SW Durham Rd
Portland, OR 97224
United States

Data Protection Details

privacy@flightcom.net

Flightcom Corporation
ATTN: PRIVACY — DPO
7340 SW Durham Rd
Portland, OR 97224
United States