A ComCare Service Program extends the standard coverage on your Flightcom ground support or military wireless communication system up to 3 years from the original purchase date. This unique service and support solution includes live expert technical assistance and repair coverage — all for one low price. Purchase ComCare at the same time as your equipment in order to take maximum advantage of these special program benefits:
- 5-day turn-around time means less downtime
- Extends technical support for 3 years from equipment purchase date
- Complimentary return shipping. (USA only)
To order ComCare, call Flightcom at 800-432-4342. The standard Flightcom Ground Support Limited Warranty, Flightcom Military Ground Support Limited Warranty and ComCare Extended Service Program are available only to the original purchaser, and are in lieu of all other warranties, expressed or implied.
ComCare services include:
- Expedited technical support for product-related questions and requests for service through our 800–line, where technicians will prioritize response to ComCare expedited service calls and use best efforts to respond within one (1) business day during normal technical support hours;
- Expedited repair or replacement of products covered under the terms of the Flightcom Ground Support Standard Limited Warranty within five (5) business days.
- Complimentary return shipping to customer addresses in the United States;
- Access to firmware upgrades that can be applied, upon request, when products are being repaired under the terms of the Flightcom Ground Support Standard Limited Warranty, and access to firmware upgrades that may be published on the technical support section of our web site;
- Access to technical support information, manuals, and other information as published in the customer support section of our web site;
- Extension of the Flightcom Ground Support Standard Limited Warranty period from the initial end of such period until the end of the ComCare Service Program period.
Product service under ComCare may be initiated by the same procedures as Flightcom Ground Support Standard Limited Warranty or Military Wireless Standard Limited Warranty. Product serial number(s) are required to be registered with Flightcom and a ComCare certificate issued in order to initiate ComCare service.